3/26/2023 0 Comments Mikogo update![]() We both dialed into the GTM conference number and were on the call, but when the client clicked on the GoToMeeting link that I had provided, he said nothing happened. This morning I had a GoToMeeting session scheduled with a new client. While more expensive than Microsoft's offering, I can confidently say that GoToMeeting is vastly superior to Live Meeting, and I also like it much better than WebEx.Īlthough it is a great service, I do occasionally have some problems using GoToMeeting. ![]() ![]() It has worked very well overall and has done a great job of meeting my needs. ![]() The user interface is somewhat minimal, but there are enough controls to manage the session including selecting who controls the keyboard and mouse.I've used GoToMeeting for years to provide remote support to Dynamics GP customers and do some remote presentations to small groups. Mikogo is a capable remote support tool that supports both Windows and Mac for desktop clients. Mikogo can be used by MSPs and support organizations or by individual users. Great news! Those receiving support don’t need to install anything. What software do those receiving support need to install? The connecting client is available for Windows, Mac, Android, and iOS. “Security standards are high to ensure the safety of your shared information.” Amanda H Just have the other person go to a webpage, type in a code,and you can connect to their screen.” Anonymous reviewer, Capterra “There is no need to install something on the remote computer. “A formidable support solution with great business essence,” Irrael, technology architect The team has also assembled a highly comprehensive help desk with articles on everything from getting started to free account. Users that need to get in touch with support are able to submit a request which the Mikego team will look into as soon as possible.Īfter setting up a test account to use the software, we received an introductory email from an account manager giving us a direct point of contact at the company. Practically speaking, however, the reliability of this connection depends upon the stability and speed of the internet connection available to both the client and the user remotely accessing it. Mikogo offers a fast and effective remote sharing stream that provides a full color and stable connection enabling the user remotely accessing the screen to manage the mouse, keyboard, and to receive a full color view of the screen. While it’s true that 128 bit is a little bit weaker, cryptographically, than 256 bit, it should still be strong enough to protect the integrity of your data. All screen sharing sessions and remote support connections are protected by 128 bit encryption and secure sockets layer (SSL). If you’re worried about your security while streaming your screen to another user over Mikogo then there’s no need to be. Here you are able to configure the connection according to your preferences including choosing whether to always display the panel on top. Once this is setup, a little connection box appears. In order to begin using the software, users need to download the connection client from the website. Mikogo is available at 3 different tiers: These profiles can be easily and quickly loaded directly from within the user interface / client. Users can set up specific profiles for running support sessions that can be replicated upon screen share initiation. Those providing remote support can use this to send annotations or documentation to those on the receiving end. Users can exchange files and images of up to 200MB in size. For those that need to provide support to users with multi-monitor setups, everything they see should be visible. Mikogo remote access supports up to four simultaneous screens. Users can schedule sessions in advance using the web portal and then send out invitations by email or calendar invitation to those receiving support. Once the voice conferencing has been initiated users can edit their audio interface changing their microphone and speaker volume. ![]() After initiating a session, users receive a session ID and login as well as options to change the presenter and the control users. With Mikogo, users can receive support by phone as well as through a live feedback session. Dual presenter mode makes it easier to get to the route of issues. With Mikogo, both the user and the client (the person being supported) can share their screen. This means that the platform can be accessed from Linux and any other operating system. For those that want to remotely control a computer, all they need is a browser to connect. Mikogo can be accessed from the internet as well as from cross platform clients on PC and Mac. Mikogo offers the following features to deliver superior remote access to users. What Services and Features Does Mikogo Offer ![]()
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